Over 80% of a law firm’s work comes from repeat business or word-of-mouth recommendation. Yet few firms systematically include client satisfaction in their KPIs.
In this session, you'll learn how to make sure your firm is competitive across the buyers' journey of your clients – from first hearing about your firm to using your services to becoming an active advocate for you in the market. And returning when they next have a need.
Plus, you'll learn how to claim your free entry into the Client Choice Awards 2021, courtesy of LEAP!
Presented by George Beaton and Ben Farrow, this session will take a evidence-based approach to:
- Standing out from the crowd online
- Maximising conversion rates from first contact to fee-paying work
- Boosting word-of-mouth referrals
- Carving out a premium brand
This live session will allow you to ask questions and receive answers in real-time.